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"Double charge you on your credit card and don’t release your funds right away. Poor customer service. No Refrigerator or microwave in the room. No social distancing in the hotel. Only thing they did have was good food. "

"Location = Great for the Arch Cleanliness = 6-day stay, but the room was only serviced 3 times, requiring us to flag down a room attendant so we could have clean towels, Sheets were only changed 1 time, and the bed was just remade. Also, there was a basketball-sized spot on the headboard that was worn through the leather into the padding. This can't be cleaned correctly and everyone's head touches it. Gross. Restaurants = convenient enough and you are charged for that convenience. Parking = Be Aware $48 per night valet, $32 self-park, offsite options, $20 per night with a couple of blocks walk. Overall = Taking parking into account if you can get this for $75 a night for a king room it's good, if not there are other better options for your money."

"The hotel is convenient for parking. You can enter and exit the parking lot with your room card. There is a microwave oven and a laundry room on the third floor of the hotel. There is a supermarket next to the hotel, which makes life convenient. The bed in the twin room is narrow and not suitable for four people."

"My trip was OK until I got ready to check out. My vehicle has been sitting in front of the hotel lobby in everybody’s way for six hours. I left my keys with the valet service to go park my vehicle. No one knew where my car keys were at my vehicle had been moved over to the side. The staff was just avoiding me in the situation saying they would call me back and then they wouldn’t. It was time to check out I didn’t want to have to pay for another night I was supposed to be at work I missed work. Finally the front desk called me they had found my keys they did not tell me where. They took the parking charge off of my bill and that was it. I really thought they should wave they charge for my entire stay I missed a days work almost lost my job and went through countless hours of stress because that’s the only set of keys I had. I’m not so sure someone didn’t take my jeep somewhere all night and bring it back early in the morning. I don’t see how I could’ve sat in that spot all night long in everyone’s way without someone getting a hold of me. There is a half a tank a gas gone and I’m not sure about the mileage. I think I deserve a refund for my stay personally "

"We have stayed with Drury before, but different locations in St. Louis. This was our first time at the Arch location and won't be our last! Absolutely wonderful customer service. Best kickback yet! My son had a wonderful experience hitting up the Market for a late snack and the associate was soooo nice! They had microwaveable pizza and candy, perfect! Will Absolutely stay here again."

"Compared with Chinese hotels, of course, all kinds of things are not used to it. The bed is very easy to hit the feet. There are no toiletries such as toothbrushes, but it is very emotional. The health environment is actually good. It is worth living once."

"It is very correct to choose this hotel as this business trip. I decided to feel the enthusiasm and patience of the staff here. Overall, the sanitary environment facilities are very good."

"房間不錯，但是辦理入住體驗太差，系統沒一天是好的，房卡一直搞不清，其他設施還是不錯的，美式風格，免費飲料一直有，早餐自助"

"Breakfast was ok for me, great for my husband. The staff was all very friendly and helpful."