Miaoye
April 12, 2025
We checked in quite early, and the front desk said that the room was not ready yet. We left our luggage at the front desk, and then asked if the room could be delivered to our room. The front desk said it was no problem, and even recorded our luggage storage number. When we returned to the hotel at night, we did not ask the front desk about the luggage, thinking that this should be a very basic operation, and went straight back to the room. It turned out that the luggage was not delivered to the room, so I called the front desk and asked them to send it down. The man who answered the phone replied that he had to go down to get it himself, and said he didn't know the luggage number. I said I could read it to you, but he said no, he had to go down to get it himself... This is the first time I have encountered a hotel that requires guests to go downstairs to carry their luggage back to the room. This service deserves a bad review. Especially the male front desk attendant who is in charge of the luggage.
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