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The front desk service of the hotel is warm and thoughtful, and the problems raised can be solved with heart. The overall environment is warm and quiet, and the rooms are clean and tidy. Will choose again next time. The environment is very good, and the surrounding air is very good

After two weeks in mainland China we were disappointed not only by the lack of amenities at the hotel but also the service. Unfortunately the Hong Kong government no longer permits bottles of water - however this still doesn’t mean the hotel couldn’t provide bottles of boxed water or be a little more creative with its solutions.  In the room itself we had two small towels- no additional towels for hand, and no face towels. The shower curtain is material and a little old / gross. What was most surprising was the service. Checking in at 8pm on a Friday evening we asked for a recommendation for a spot to eat in the area. She assured us multiple times we would find absolutely nothing open except for McDonald’s. For a hotel of this quality we were surprised by the lack of any knowledge whatsoever by the staff, but also a little disgusted by the recommendation.  If you want a better impression of Hong Kong I would advise looking elsewhere.

Great location and very central. The room will be a bit of a squeeze for two people with large suitcases however. It's sorta like those rooms in Japan. Cleanliness was good, water pressure good, breakfast each morning delivered to your room is such a great idea and it's a good start to the day. The staff are good. A man in particular was so nice, helpful and welcoming. The girl who checked me in was nice but I think she needs to be a bit less sassy. Otherwise all is good and I will stay again. Thank you

Does the job for a cheap place to crash for the night. Bathroom has an unusual feature that you can shower while on the toilet if you wish to multi task!

Very nice and comfortable. May be crammed for a couple with lots of luggage. Hotel is 5-10 mins walk from the Wan Chai metro station, and less than 5 mins walk to the ding ding tram station.

We stayed for 14 nights at the Mercury. When compared to regular hotel rooms, the apartment we got was more spacious for our longer stay. The facility wasn't the newest but it was definitely worth the price we paid. There was also a small laundry room with 3 washing machines and 3 drying machines which could be used free of charge. This came to be a nice surprise. Overall I'm happy with my stay.

The location is a 5 minute walk from Mong Kok station and from there you can get to almost anywhere in Kowloon / Hong Kong easily. Mong Kok is a lively neighborhood with great place to eat and drink all over the place. Hotel staff were friendly and helpful throughout the stay and made things very easy.

Noise from the other room at 4am - very loud and disturbing- unable to sleep. Complained to the receptionist, they did come up to see and then called the room. They were quiet for a few min and then continued even louder.  Our complaints made no difference whatsoever and therefore we checked out right away! The noise was really unbearable.  Although the staff was helpful but did not resolve the issue could’ve given us another room but no, there’s no other room.  I understand the building was converted from a commercial property into a hotel, but the room walls are too thin.  The feel and the vibe of the hotel is amazing, but again unfortunate that it was too noisy

We had a pleasant stay at this hotel. The room was small but well-designed and convenient, providing everything needed for a comfortable stay. The service was excellent. I also appreciated the cleanliness of the room, which was well-maintained throughout my visit. The only minor drawback was that the air conditioning felt a bit too cold, and the in-room temperature controls didn’t seem to make much of a difference. However, this didn’t significantly impact my overall experience. Overall, a good stay, and I would consider returning in the future!

Stayed for one night at the end of our trip just to do something a little extra special. Was not let down in any aspect except for our bath plug didn’t work 100% so it was making a constant draining noise and took away the ability to relax. Ozone was exceptional and the best experience in the hotel, which was made extra special by the staff (especially the guest experience manager Adam) and I would highly recommend it to anyone. It was the one area of the whole hotel that I felt you could really let your hair down and just be you!!